Online sales may only be cancelled for a full refund within 48 hours of the date of placing an online order, and sales may not be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for cancellation. If a sale is not cancelled within 48 hours, but is cancelled prior to delivery, only 80% of the purchase price will be refunded. Refunds may take up to 10 business days to process.
Returns of items purchased online are permitted only within 48 hours of delivery. To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.
For purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.