In order for this site to work properly, you must enable cookies. For additional information, view our privacy policy.

Common Questions

< Back to Customer Service

Customer Service

  • What are your Customer Service hours and phone number?

    The Rooms To Go Customer Service team can be contacted Monday - Friday 8:00am - 7:00pm EST&CST, Saturday 8/7am EST/CST - 4:30/3:30pm EST/CST at 1-800-766-6786.

    You can also email your inquiries by using the online Customer Service Support Form.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • Where do I go to get parts?

    Missing Parts: If you are missing parts from delivery, please contact our customer care center at 1-800-766-6786. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling.

    Replacement Parts: If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 1-800-766-6786 so that we may check the availability and cost of the parts you seek to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts.

    Note: Parts available at our distribution center may take 3-5 days for delivery by ground mail. All other Items may take 3-5 weeks for delivery and are shipped directly from the manufacturer to your home delivery address. If you have any further questions, please contact our Customer Service team, Monday - Friday 8:00am - 7:00pm EST, or via email customerservice@roomstogo.com.

  • How can I cancel my online order?

    Sales may only be cancelled for a full refund within 48 hours of the date of placing an online order, and sales may not be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for cancellation. If a sale is not cancelled within 48 hours, but is cancelled prior to delivery, only 80% of the purchase price will be refunded. Refunds may take up to 10 business days to process.

  • Who do I call when I have a problem?

    We have an Internet Sales Support Staff ready to help you with your questions about our products and services. Please visit the support section of our web site for further information.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Delivery/Shipping

  • Where does Rooms To Go deliver?

    Use our Zip Code verifier to check if we deliver to your area.

  • Does Rooms To Go charge for shipping and delivery?

    For an estimated delivery cost, please use our Zip Code verifier to determine your delivery zone.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • Can I track my order?

    Yes. You will need to have your order number ready when you call our Customer Care Center.

    If you have any further questions, please contact our Customer Care Center, Monday - Friday 8:00am-8:00pm EST, Saturday - 8:00am-4:30pm EST at 1-888-709-5380 Option #1 Option 2 or via email customerservice@roomstogo.com.

  • What are my shipping options?

    Delivery is available, at an additional charge, for a majority of our furniture. For smaller items like decorative accents, Rooms To Go offers UPS Standard Ground Shipping.

  • Will I be contacted regarding my delivery?

    Yes. After your purchase has been made and confirmed, you will receive an order confirmation via e-mail. The order confirmation will include the items you have purchased, the amount paid, delivery date, shipping and billing addresses and a confirmation number. You will also receive a phone call 48 hours prior to your delivery date confirming your delivery.

    If you need to change your delivery date please contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-4:30pm EST. Please remember to report all problems immediately so that we can correct the problem in a timely manner.

  • What if my merchandise is delivered damaged?

    Please understand furniture is bulky and relatively difficult to transport. Despite careful attention to your product's handling, damages may still occur on rare occasions. If there is a problem with your furniture during delivery, you can contact one of our Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-4:30pm EST.

    Please remember to report all problems immediately so that we can correct the problem in a timely manner.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • Will you help me setup my furniture?

    Most furniture is delivered from the truck to the inside of your home and is set up for you. Exceptions are selected items (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), which require some assembly on your part. These items usually say ?partial assembly required? on the product information page and will not be assembled by the driver

  • Will my furniture need assembly?

    Most of the furniture we offer for delivery is fully assembled and will be set up for you. Some furniture (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), however, may require some assembly on your part. These items usually say "partial assembly required" on the product information page and will not be assembled by the driver.

     

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • Will I be charged sales tax

    Applicable sales tax will be added during checkout for orders shipping to: Alabama, Arkansas, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia and West Virginia.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • Can I pick up my furniture

    If you purchase in one of our showrooms, customer pick up at one of our central Distribution Centers is available depending on where you make your purchase. In some markets, pick up may also be available at various showroom locations. Pick up locations and hours vary according to your place of purchase. Please ask a salesperson for details in your local market. Orders placed online cannot be picked up.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

General

  • Can I view furniture from online in a showroom?

    Some products that we sell online are available in our showrooms. As you browse online you will come across rooms that ask you if you would like to see in store." By clicking the box you will be taken to a page that shows you which showrooms carry that particular item.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • Can I get a sample of the fabric or leather I am interested in

    Fabric and leather swatches are available for many styles, so that you may experience the color and texture of the furniture before you make a purchase. When you find a style that you like, simply click on the ?Order a swatch? option (one will appear if a swatch is available) on the package page. Fill in the requested information and your swatch order will be sent to our Internet Sales Support Staff to be processed. You should receive your swatch order within 3-5 business days. Not all fabric and leather is available in swatch form at this time, but we will continue to add samples periodically.

Gift Cards

My Account

  • How do I create an online account

    To create an account with roomstogo.com, you must register and enter your basic account information. We will need your First Name, Last Name, e-mail adress, a user id that you select, and a password that you enter. Once we have this information, you are registered and we will confirm this with an e-mail. If you need help creating an account or during the registration process, please call our Internet Sales Support Staff.

    The next time that you log on, please use the user id and password that you selected during the registration process.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • How can I get my online account password

    If you forget your password, click here to enter your registered email address. We will send your registration information to this address. For your safety, this password should be changed in the registration section once you are logged in.

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

  • How do I get on/off your mailing list

    Internet: To add or remove your name from our email list click unsubscribe at the bottom of the next email you receive from us. You may also unsubscribe through your user profile. In order to unsubscribe through your profile you must first be a Registered User who has successfully completed the online Login Process. Once you are logged in to your account, you may select the Change My Profile option and deselect the two options below:

    Please send me your newsletter. Send me information on upcoming sales and specials.

    Enter your password, and click 'OK'

     

    You can also be removed by contacting our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email at internetSalesSupport@roomstogo.com.

    Store: If you are receiving our store mailers, please email customerservice@roomstogo.com or call our call center at 1-800-766-6786.

     

    If you have any further questions, please contact our Internet Sales Support Staff, Monday - Saturday 9:00am - 10:00pm EST, Sunday 11:00am - 7:00pm EST at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com.

Payment

Privacy and Security

  • What are the Terms and Conditions of Sale?

    You can read online and showrooms terms and conditions by Clicking Here.

  • Is your site secure

    Yes! Security remains the primary concern of on-line consumers, and here at Rooms To Go we have taken the necessary steps in securing your online information. We have implemented secure connections on your Checkout Process, as well as your Account Information.

  • Will you sell my information?

    No. The information that roomstogo.com collects will not be sold to a third party. Your information is used by roomstogo.com to better our site and make it more convenient for you, our valued customer.

  • Do you use cookies?

    Yes. We use cookies to make our site convenient and not for solicitations.

  • What if my billing and shipping address are different?

    Online retailers are subject to a considerable amount of fraudulent purchases if steps are not taken to protect against them. Online purchases do not allow for physical ID verification, therefore, we require that all online purchases be delivered to an address that has been verified through the customer's billing account. This allows us to ensure we are delivering to the person whose account is charged for the purchase.

Returns, Cancellations and Warranties

Technical

Download Our Coupon App